Frequently Asked Questions2021-12-06T10:41:13-08:00
Can kids attend the show?2021-12-01T14:28:51-08:00

Yes, children under 10 are free if accompanied by a parent or guardian. Kids 10 and over must purchase a ticket.
Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
What are the dates of other IMATS shows?2022-08-20T11:00:50-07:00

Show dates will be posted on the IMATS home page when officially announced.
What do I need to bring/know before I arrive?2022-09-08T16:29:59-07:00

  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Can I invite a guest with pro entry, is that still available when I purchase the tickets?2022-09-08T16:37:23-07:00

You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
My Pro Card isn’t working to buy tickets. Error says it was not valid.2022-09-08T16:43:29-07:00

Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”. If you’re still experiencing trouble, email [email protected]
I bought tickets for my friend and I but my name is on both tickets. Do I need to add their name?2022-09-08T16:45:26-07:00

No worries as long as they arrive with you.
My name is wrong on the tickets2022-09-08T16:47:16-07:00

We can’t change the name on a financial transaction, but we can add your names in the notes. Email: [email protected] When you’re at the registration desk at the show ask them to check the notes.
Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?2022-09-08T16:55:41-07:00

IMATS follows the health, safety and legal guidelines of the cities where we host the shows. As these requirements have the tendency to change frequently, we are encouraging all of our attendees to find out for themselves what the current requirements are for the event location as the date approaches.
Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
Can I invite a guest with pro entry, is that still available when I purchase the tickets?2022-09-08T16:37:23-07:00

You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
What qualifications do I need to get a MUA Magazine pro card?2022-09-08T16:42:13-07:00

Our pro card team has been busy working towards a new cardless system for our members and they are currently processing application requests.  Email: [email protected].  Please join our IMATS mailing list at: http://eepurl.com/hYg8kv to be in the know on all of our upcoming shows and news.
My Pro Card isn’t working to buy tickets. Error says it was not valid.2022-09-08T16:43:29-07:00

Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”. If you’re still experiencing trouble, email [email protected]
My Pro card is expired and I want to renew2022-09-08T16:53:26-07:00

The Pro Card team is working on a new cardless system. For now, we are honoring expired cards. If you still have your old card/ card number, you can use it.   If you can find your acceptance email it will have your member number. If you need help retrieving your number, [email protected] can assist.
Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
What do I need to bring/know before I arrive?2022-09-08T16:29:59-07:00

  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Can I get a refund on my tickets?2022-09-08T16:35:14-07:00

Refunds are handled by Purchase Protection LLC.  If you need to make a claim, please visit https://www.purchaseprotection.com/claims to begin the claim process. Be sure to read the eligible claims and required proof. Once your claim is received, it will be reviewed and a representative will reach out to you.
If you have questions, please email [email protected].
“All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.”
Can I invite a guest with pro entry, is that still available when I purchase the tickets?2022-09-08T16:37:23-07:00

You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
My Pro Card isn’t working to buy tickets. Error says it was not valid.2022-09-08T16:43:29-07:00

Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”. If you’re still experiencing trouble, email [email protected]
I bought tickets for my friend and I but my name is on both tickets. Do I need to add their name?2022-09-08T16:45:26-07:00

No worries as long as they arrive with you.
My name is wrong on the tickets2022-09-08T16:47:16-07:00

We can’t change the name on a financial transaction, but we can add your names in the notes. Email: [email protected] When you’re at the registration desk at the show ask them to check the notes.
What do I need to bring/know before I arrive?2022-09-08T16:29:59-07:00

  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?2022-09-08T16:55:41-07:00

IMATS follows the health, safety and legal guidelines of the cities where we host the shows. As these requirements have the tendency to change frequently, we are encouraging all of our attendees to find out for themselves what the current requirements are for the event location as the date approaches.
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