Frequently Asked Questions2021-12-06T10:41:13-08:00
Can kids attend the show?2021-12-01T14:28:51-08:00
Yes, children under 10 are free if accompanied by a parent or guardian. Kids 10 and over must purchase a ticket.
When is the IMATS London show2021-12-06T10:28:25-08:00
Show dates have not been officially announced, but we are looking at June 2022.
My name is wrong on the tickets2021-12-06T10:28:31-08:00
We can’t change the name on a financial transaction but I added your names in the notes. When you’re at the ticket desk at the show ask them to check the notes.
See you at the show!
I bought tickets for me and my friend but my name is on both tickets. Do I need to add their name?2021-12-06T10:28:41-08:00
No worries as long as they arrive with you.
See you at the show!
My Pro Card isn’t working to buy tickets. Message says it was not valid.2021-12-06T10:29:58-08:00
Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”.
In the previous times I have went to IMATS there was a section to also invite a guest with pro entry, is that still available when I purchase the tickets?2021-12-06T10:30:59-08:00
You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
See you at the show!
What do I need to bring/know before I arrive?2021-12-06T10:34:40-08:00
  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Be prepared to bring proof of full vaccination or proof of a negative Covid-19 test and a face mask. Check with  https://www.lamayor.org/COVID19Orders for current Covid-19 safety requirements.
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?2022-01-04T10:44:57-08:00
Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?
We are not making any independent Covid-19 requirements, but we will comply with Pasadena’s guidelines. We are encouraging all of our attendees to find out for themselves what the current requirements are as the date approaches.
USA Health Plus will have nurses on site Saturday and Sunday. They can perform a rapid test with results within 15 minutes for $40 . Please bring a Photo ID and your insurance card to the event if you choose to get assessed by a healthcare professional to determine your qualification for an Insurance covered covid test. Of course, it’s best to have everything sorted beforehand.These steps will make our in person gathering safer than going to the grocery store. We appreciate your cooperation. See you soon!
For your convenience, let me share with you the most current guidelines we are seeing about Pasadena from https://www.cityofpasadena.net/public-health/health-order/covid-19/
UNDER THE AUTHORITY OF THE CALIFORNIA HEALTH AND SAFETY CODE SECTIONS 120175 et seq., AND THE PASADENA MUNICIPAL CODE SECTION 8.04.010, THE CITY OF PASADENA HEALTH OFFICER ORDERS:
1. Indoor Mega-Events: Indoor Mega-Events are events with 1,000 or more attendees (including, but not limited to conventions/conferences/expos/sporting events and concerts). Indoor Mega-Event organizers/operators must verify the full vaccination status (see subsection a.) or pre-entry negative COVID-19 viral test result (see subsection b.) of all attendees who will be on site, including vendors/exhibitors, contractors, staff, etc. Indoor Mega-Event organizers must prominently place information on all communications, including reservation and ticketing systems to ensure guests are aware of the proof of pre-entry testing or full vaccination status, including masking requirements, and acceptable modes of verification. Self-attestation cannot be used as a method to verify an attendee’s status as fully vaccinated or as proof of a negative COVID-19 test result.
a. Fully vaccinated definition: See current CDPH Guidance for Fully Vaccinated Persons for definitions, acceptable vaccines, and updates on additional vaccines as they are approved. For verification methods: See current Options for Providing Proof of Vaccination in the CDPH Vaccine Record Guidelines & Standards for acceptable methods of vaccine verification.
b. Pre-entry negative testing definition:  Testing must be conducted within one day for an antigen test and within two days for a PCR test prior to entry into an event. Results of the test must be available prior to entry into the facility or venue. For verification: See current CDPH Updated Testing Guidance for acceptable methods of proof of negative COVID-19 test result.
2. Attendees must wear a face covering while indoors at an Indoor Mega-Event except while actively eating or drinking – the mask can be removed briefly to eat or drink, after which it must be immediately put back in place. Attendees must be seated at a table, positioned at a stationary counter, or in a ticketed seat while eating or drinking. A mask may be briefly removed to receive a procedure or service that cannot be provided with the mask on, but the service provider should wear more protective Personal Protective Equipment (PPE), such as an N95 respirator and face shield, while a client is unmasked, and the client must mask as soon as the procedure or service is completed.
Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
In the previous times I have went to IMATS there was a section to also invite a guest with pro entry, is that still available when I purchase the tickets?2021-12-06T10:30:59-08:00
You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
See you at the show!
I was wondering what qualifications I need to get a pro card and if I qualify, how do I purchase?2021-12-06T10:30:29-08:00
Our pro card team has been off since COVID and are not processing new card requests at this time, but we’re honoring expired cards for this event. We hope to get the Pro Card system back up again soon.  Thank you for your interest, and See you at the show!
My Pro Card isn’t working to buy tickets. Message says it was not valid.2021-12-06T10:29:58-08:00
Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”.
My Pro card is expired and I want to renew2021-12-06T10:28:20-08:00
Our pro card team has been off since COVID and are not processing new cards, replacements or renewals at this time, but we are honoring expired cards. If you still have your old card/ card number, you can use it.   If you can find your acceptance email it will have your card number.
See you at the show!
Ticket restrictions:2021-12-06T10:35:23-08:00

Third-party ticket sales are not authorized. Tickets are nontransferable. Please be sure to put the correct attendee name on each ticket when purchasing. If you are buying tickets for a friend but unsure of who you’re bringing please put both tickets in your name. You will need to check-in together at registration with Photo ID.

All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
Pro-Card Members receive discounted tickets, please use the Pro-Member Card # section below and enter your Pro-Member ID to receive your discount. Pro tickets require a Make-Up Artist Pro Card and photo ID for entrance.”
What do I need to bring/know before I arrive?2021-12-06T10:34:40-08:00
  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Be prepared to bring proof of full vaccination or proof of a negative Covid-19 test and a face mask. Check with  https://www.lamayor.org/COVID19Orders for current Covid-19 safety requirements.
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Can I get a refund on my tickets?2021-12-06T10:32:08-08:00
Refunds are handled by Purchase Protection LLC.  If you need to make a claim, please visit https://www.purchaseprotection.com/claims to begin the claim process. Be sure to read the eligible claims and required proof. Once your claim is received, it will be reviewed and a representative will reach out to you.
If you have questions, please email [email protected].
“All ticket sales are final, IMATS offers no refunds, cancellations or transfers. To protect yourself if you cannot attend, Purchase Protection  is offered during check out. Purchase Protection will protect you in case of illness, accidents, family emergencies, work travel conflicts, and weather. Please choose this option below before checking out to protect your ticket purchase.
In the previous times I have went to IMATS there was a section to also invite a guest with pro entry, is that still available when I purchase the tickets?2021-12-06T10:30:59-08:00
You may buy your guest a ticket at the regular price, and as a pro-perk, your guest may enter with you to attend Saturday’s pro hours.
See you at the show!
My Pro Card isn’t working to buy tickets. Message says it was not valid.2021-12-06T10:29:58-08:00
Did you try purchasing tickets and get an error code? We have found that people are putting their number in before selecting their tickets and that is causing the pop up message.
Good news is it’s an easy fix.  First: select your ticket in the above boxes, second: put in your number in the bottom box, third: click “Apply”.
I bought tickets for me and my friend but my name is on both tickets. Do I need to add their name?2021-12-06T10:28:41-08:00
No worries as long as they arrive with you.
See you at the show!
My name is wrong on the tickets2021-12-06T10:28:31-08:00
We can’t change the name on a financial transaction but I added your names in the notes. When you’re at the ticket desk at the show ask them to check the notes.
See you at the show!
What do I need to bring/know before I arrive?2021-12-06T10:34:40-08:00
  • Photo ID is required for entry.
  • Pro Card is required for early entry on Saturday
  • Be prepared to bring proof of full vaccination or proof of a negative Covid-19 test and a face mask. Check with  https://www.lamayor.org/COVID19Orders for current Covid-19 safety requirements.
  • Tickets will not be sold at the door.
  • We encourage you to purchase tickets prior to making travel arrangements, as tickets can sell out.
  • A nominal Service Fee is applied to each ticket.

Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?2022-01-04T10:44:57-08:00
Do I have to be vaccinated to attend the show? / Do I have to wear a mask at the show?
We are not making any independent Covid-19 requirements, but we will comply with Pasadena’s guidelines. We are encouraging all of our attendees to find out for themselves what the current requirements are as the date approaches.
USA Health Plus will have nurses on site Saturday and Sunday. They can perform a rapid test with results within 15 minutes for $40 . Please bring a Photo ID and your insurance card to the event if you choose to get assessed by a healthcare professional to determine your qualification for an Insurance covered covid test. Of course, it’s best to have everything sorted beforehand.These steps will make our in person gathering safer than going to the grocery store. We appreciate your cooperation. See you soon!
For your convenience, let me share with you the most current guidelines we are seeing about Pasadena from https://www.cityofpasadena.net/public-health/health-order/covid-19/
UNDER THE AUTHORITY OF THE CALIFORNIA HEALTH AND SAFETY CODE SECTIONS 120175 et seq., AND THE PASADENA MUNICIPAL CODE SECTION 8.04.010, THE CITY OF PASADENA HEALTH OFFICER ORDERS:
1. Indoor Mega-Events: Indoor Mega-Events are events with 1,000 or more attendees (including, but not limited to conventions/conferences/expos/sporting events and concerts). Indoor Mega-Event organizers/operators must verify the full vaccination status (see subsection a.) or pre-entry negative COVID-19 viral test result (see subsection b.) of all attendees who will be on site, including vendors/exhibitors, contractors, staff, etc. Indoor Mega-Event organizers must prominently place information on all communications, including reservation and ticketing systems to ensure guests are aware of the proof of pre-entry testing or full vaccination status, including masking requirements, and acceptable modes of verification. Self-attestation cannot be used as a method to verify an attendee’s status as fully vaccinated or as proof of a negative COVID-19 test result.
a. Fully vaccinated definition: See current CDPH Guidance for Fully Vaccinated Persons for definitions, acceptable vaccines, and updates on additional vaccines as they are approved. For verification methods: See current Options for Providing Proof of Vaccination in the CDPH Vaccine Record Guidelines & Standards for acceptable methods of vaccine verification.
b. Pre-entry negative testing definition:  Testing must be conducted within one day for an antigen test and within two days for a PCR test prior to entry into an event. Results of the test must be available prior to entry into the facility or venue. For verification: See current CDPH Updated Testing Guidance for acceptable methods of proof of negative COVID-19 test result.
2. Attendees must wear a face covering while indoors at an Indoor Mega-Event except while actively eating or drinking – the mask can be removed briefly to eat or drink, after which it must be immediately put back in place. Attendees must be seated at a table, positioned at a stationary counter, or in a ticketed seat while eating or drinking. A mask may be briefly removed to receive a procedure or service that cannot be provided with the mask on, but the service provider should wear more protective Personal Protective Equipment (PPE), such as an N95 respirator and face shield, while a client is unmasked, and the client must mask as soon as the procedure or service is completed.
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