FAQ

I can't go to the show; can I get a refund?

No, tickets are NONREFUNDABLE.

Can I use a ticket in someone else's name?

Photo ID is required. The name on the ticket must match your photo ID. If you are the ticket purchaser and your guest is no longer able to attend you may use the ticket for another guest. You will be required to show proof you are the purchaser and must be present during check in. You will need to provide your order confirmation receipt, credit card used for purchase and photo ID. 

I didn't receive my Order Confirmation and E-ticket.

If you did not receive a confirmation email, please double check your spam or junk mail folders. If you cannot locate the e-ticket, please click here to follow instructions to log-in to your account to view and print your order. You may also call ShowClix at 1-888-71-TICKETS (84253) or IMATS Customer Service at +1-360-882-3488 for assistance.

What is your age limit?

Los Angeles, New York and Toronto Age Limit:

You must be 17 years or older to attend. Infants and Children under the age of 17 will not be admitted. Photo ID required for entrance.

London, Sydney and Vancouver BC Age Limit:

You must be 16 years or older to attend. Infants and Children under the age of 16 will not be admitted. Photo ID is required for entrance.
As the world’s first-ever make-up artist trade show, we’ve always been open to the public. Our primary mission, however, has always been to serve make-up professionals. In order to meet artists’ needs and avoid overcrowding, an age limit was put in place on April 25, 2014.

What ID is required for attendance?

Photo ID is required for entrance. Photo ID must have name, picture and date of birth listed.

Can I use my ticket for another day?
I used the wrong email address when processing an order?

For your security, customers must contact Customer Service to verify your identity to change the email address on your account. Call IMATS at +1-360-882-3488, ext. 101 or ShowClix at 1-888-718-4253.

How do I buy tickets?

Select the city you would like to attend and then Buy Tickets in the right hand corner. The ticket link will take you to a Membership Login page. If you are General Admission, please select the General Admission link to purchase tickets. If you are a Pro Card member, please enter your name and pro card number as it appears on your card to access available tickets. Please note: Tickets are not sold at the door if the show sells out in advance.

I can no longer attend. Can I sell my ticket?

Due to an increase in fraudulent third-party ticket sales, the IMATS ticket policy now prohibits all third-party sales. This policy has been put in place to protect our ticket buyers and exhibitors. Tickets purchased from a third party cannot be confirmed as valid. 

Our full ticket policy can be found here: http://www.imats.net/terms-of-service/

How do I verify if a ticket is valid?

We cannot provide any confirmation of ticket(s) to anyone other than the original ticket purchaser. Purchase of ticket(s) or sale of ticket(s) by a third party is not authorized. Tickets not purchased electronically from IMATS carry risk of being fraudulent. IMATS & ShowClix, Inc. is not responsible for any inconvenience caused by unauthorized duplication. In the event that duplicate copies are presented, we reserve the right to refuse entry to all ticket holders. All sales are final and non-refundable.

I'm a Union Member (706, 798, etc.) Can I attend?

Yes, Union Members qualify for our Gold Make-Up Artist Pro Card which gives complimentary entry to all IMATS. You will need to complete the online application to receive a Pro Card. Please visit www.makeupmag.com/pro to apply. If we are within 7-14 days of a show you may show your union card, photo ID and online application confirmation at the ticket help desk to receive free entry to the show.

How do I apply for a Pro Card?

Please visit our website for complete details of the program and to apply: www.makeupmag.com/pro. Please note it can take up to 4 to 6 weeks to process.

I lost my Pro Card.

Replacement cards can be ordered online at www.makeupmag.com/shop/. There is a $10 replacement charge. For those with tickets to IMATS they will be required to purchase a replacement card and show the receipt along with their ticket for entrance. Replacement cards will not be issued until after the show. You will not receive card benefits while at the show if you do not have a physical pro card.

Is IMATS open to the public?

Yes, general-admission hours are open to the public (age restriction applies). IMATS Pro-Card Events are only open to Make-Up Artist magazine Pro-Card holders, and the date and times vary by city. We reserve the right to refuse service.

Do IMATS tickets sell out?

Yes! Several of our shows sell out prior to the event. We strongly advise that you purchase tickets online as soon as possible. We highly recommend buying event tickets before booking your flight or hotel. Once a day is sold out, tickets are not available to purchase at the door or over the phone.

What forms of payment do you acccept?

IMATS and Make-Up Artist magazine can only accept cards with Visa, Master Card, Discover, and American Express (only in LA and NY) logos.

What type of payments do exhibitors accept?

It depends on the exhibitor. Most accept cash or credit cards. You should contact the individual exhibitor to find out for sure.

Do you offer a certificate of attendance for IMATS?

No we do not offer certification at this time.

May I bring a pet to the show?

No, pets are not allowed at IMATS. Service animals are permitted into the event with proper documentation and provided they are leashed or under similar control as appropriate. The owner takes full responsibility of his/her animal.

When will tickets for each show go on sale?

Tickets will go on sale approximately six months prior to the event. Check each city for show dates and links to purchase tickets.

Attendees with Disabilities

If you are an attendee with disabilities when you arrive to pick up your wristband, please alert one of the line monitors or an IMATS staff member, and we will happily assist you to the front of the line.